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Postby Sandovich » Thu Oct 31, 2019 8:54 pm

Yes you are correct that it did not bill me which I appreciate .

The support was there initially but was not finalised , as you did not give me the answer to how to reboot the server it was only when I took it to the forum that I got a response .

I will retract my statement that I would not recommend your service . It is Forex focused which is really nice and during the trial it was stable and the speed was good no overloading on process speed etc .

In my opinion the support is a bit slow as even 30 mins can be detrimental on some EA's , my response time was longer than 30 mins but it wasn't critical . I wanted to test the the reboot of Empty4 when the server shuts down for something like updates . But in your defence most VPS support that I have used in the past is also about 30 mins depending .
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Postby eaymon » Thu Oct 31, 2019 9:20 pm

Sandovich » Thu Oct 31, 2019 3:54 pm wrote:Yes you are correct that it did not bill me which I appreciate .

The support was there initially but was not finalised , as you did not give me the answer to how to reboot the server it was only when I took it to the forum that I got a response .

I will retract my statement that I would not recommend your service . It is Forex focused which is really nice and during the trial it was stable and the speed was good no overloading on process speed etc .

In my opinion the support is a bit slow as even 30 mins can be detrimental on some EA's , my response time was longer than 30 mins but it wasn't critical . I wanted to test the the reboot of Empty4 when the server shuts down for something like updates . But in your defence most VPS support that I have used in the past is also about 30 mins depending .


if you do need immediate support live chat is best and is always available with operators available 24 hours a day, 7 days a week.

the ticket created in our system wasn't for restarting but for startup.cmd, also I did respond to each of your pre sales request but never heard back from you?

either way if there is anything further on the subject please contact my team through support tickets or live chat.

thanks,

Eaymon Latif
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Postby c1borg » Fri Nov 01, 2019 5:09 am

I accept your explanation for restarting the server via live chat and will report back on how it works should I need it. However can you tell me/us what the reasoning was behind the removal of the restart facility on the Website?
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Postby eaymon » Fri Nov 01, 2019 5:34 am

c1borg » Fri Nov 01, 2019 12:09 am wrote:I accept your explanation for restarting the server via live chat and will report back on how it works should I need it. However can you tell me/us what the reasoning was behind the removal of the restart facility on the Website?


We apologize that should of been added back in (i have requested my dev team twice now). our core backoffice software rushed out a release and other plugins have been slow to follow.

We had to implement this release as it relates to credit card security (a lot of people lost money on 3rd party software so they report 3-5 months of charges as fraud...including the VPS). it's frustrating but happens...

for new credit card purchases we have '3d secure' technology and a few other minor features, but we should have your full vps info in the information panel and within the next 24 hours we should have restart from the dashboard resolved.

This a miss on our part and we're very sorry for the inconvenience it may have caused you. Is there any other features you would like us to add?

eaymon
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Postby c1borg » Fri Nov 01, 2019 9:47 am

eaymon » Fri Nov 01, 2019 5:34 am wrote:
c1borg » Fri Nov 01, 2019 12:09 am wrote:I accept your explanation for restarting the server via live chat and will report back on how it works should I need it. However can you tell me/us what the reasoning was behind the removal of the restart facility on the Website?


We apologize that should of been added back in (i have requested my dev team twice now). our core backoffice software rushed out a release and other plugins have been slow to follow.

We had to implement this release as it relates to credit card security (a lot of people lost money on 3rd party software so they report 3-5 months of charges as fraud...including the VPS). it's frustrating but happens...

for new credit card purchases we have '3d secure' technology and a few other minor features, but we should have your full vps info in the information panel and within the next 24 hours we should have restart from the dashboard resolved.

This a miss on our part and we're very sorry for the inconvenience it may have caused you. Is there any other features you would like us to add?

eaymon


Thanks :!!:
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Postby c1borg » Sat Jan 25, 2020 9:28 am

Hi, quick question do you have any plans to upgrade now Windows 7 is no longer supported?
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Postby eaymon » Sat Jan 25, 2020 5:08 pm

c1borg » Sat Jan 25, 2020 4:28 am wrote:Hi, quick question do you have any plans to upgrade now Windows 7 is no longer supported?


yes, please contact us and we'll create a new 2012 server for you to migrate to. We will provide you with several days to transition your setup over.

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Postby c1borg » Sat Jan 25, 2020 9:02 pm

eaymon » Sat Jan 25, 2020 5:08 pm wrote:
c1borg » Sat Jan 25, 2020 4:28 am wrote:Hi, quick question do you have any plans to upgrade now Windows 7 is no longer supported?


yes, please contact us and we'll create a new 2012 server for you to migrate to. We will provide you with several days to transition your setup over.

eaymon

Awesome service :good: will be in touch :smile:
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Postby eaymon » Sun Jan 26, 2020 5:50 am

c1borg » Sat Jan 25, 2020 4:02 pm wrote:
eaymon » Sat Jan 25, 2020 5:08 pm wrote:
c1borg » Sat Jan 25, 2020 4:28 am wrote:Hi, quick question do you have any plans to upgrade now Windows 7 is no longer supported?


yes, please contact us and we'll create a new 2012 server for you to migrate to. We will provide you with several days to transition your setup over.

eaymon

Awesome service :good: will be in touch :smile:



if you want show your love please leave us a review on forex peace army!
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Postby SteveHopwood » Wed Mar 11, 2020 10:06 pm

eaymon » Sun Jan 26, 2020 5:50 am wrote:
c1borg » Sat Jan 25, 2020 4:02 pm wrote:
eaymon » Sat Jan 25, 2020 5:08 pm wrote:
c1borg » Sat Jan 25, 2020 4:28 am wrote:Hi, quick question do you have any plans to upgrade now Windows 7 is no longer supported?


yes, please contact us and we'll create a new 2012 server for you to migrate to. We will provide you with several days to transition your setup over.

eaymon

Awesome service :good: will be in touch :smile:



if you want show your love please leave us a review on forex peace army!

I have been meaning to do this for ages and tried to tonight. I could not find you.

Could you put a link into post 1 please? You can imagine the kind of review I am going to write.

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Read the effing manual, ok?

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