stimpy » Mon Aug 13, 2018 1:42 pm wrote:
Axitrader in the UK is Axitrader UK Limited - its is a registered company in the UK with 3+ million sterling client funds.
The payment was made to Axitrader UK. They use LLoyds in the UK.
A UK faster payment, as above hits them within 2 hours max. Axitrader UK had the money in their account Friday morning.
It is totally irrelevant to me in the UK what they do down in Australia when I am dealing with Axitrader UK Ltd.
This is total incompetence and delays from the Axitrader UK - if they are using the Australian operation and reconciling down into Australia they shouldn't be telling me the funds would appear when they have all fucked off down the pub on a Friday in Oz.
I spoke to 3 of them (twice friday and sunday night), each time telling me the money would be in, I would be contacted back - on all 3 occasions, what they said - never happened.
I still haven't been contacted by anyone from Axitrader to explain.
Their customer service is zero and their product knowledge on the frontline worse, turning my complaint into a marketing opportunity was the icing on the cake.
