eaymon » Fri Jan 04, 2019 11:12 am wrote:fiox » Fri Jan 04, 2019 11:01 am wrote:Hello. I report here my experience with this service, since I'm customer in the last 6 months with the plan "Ultra".
In the first 2 months the service was quite good, the speed of the vps excellent, the load with 4 Empty4 managed well, without the vps felt any effort or slowdown.
Afterwards I noticed an unexpected shutdown of the vps, that I had to restart manually.
In the last 2 months I have continued to find the vps closed, 4 or 5 times, and all the tests of the last 6 months I was running went up in smoke.
I contacted the service on December 14th, I received an answer and waited for the verifications, but I had no answer. The vps continues to close itself unexpectedly.
My apologies I was trying to find your query again last week to work on it. Can you pm me with your username or vps url?
There is something in your software that is causing it to crash.. its usually that we need to optimize the Empty4 clients or the server's resources are being overloaded.. once you send me your info i can have another look.
eaymon.
response copied from the support ticket:
"when you say shutdown... do you mean that you cannot access the server?
That's a very different issue than the server restarting. the servers never shutdown but auto restart. Based on the logs it seems that until the server restarted the server everything was running just fine.
The issue is that Windows 10 did some updates that affected Remote Desktop connection. So even though you couldn't connect, all the Empty4's were running just fine.
It's a simple patch.
I am sorry for the lack of response... i was hoping you'd reach out update. I can comp you 2 weeks for the delay in responding to your ticket.
Let me know if that works for you.
Eaymon"
